Shipping policy
Our product are normally in stock and we will despatch within 48 hours of receiving your order. So you should expect delivery usually within 4-5 working days from ordering. In the unlikely event that we don’t have stock or if there is any other issues regarding your order we will notify you within 24 hours, but usually much sooner during working hours.
We will email you when your delivery has been dispatched, you should then expect the goods to be with you within 48 hours.
All deliveries, will be made by lorry or van so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restrictions, please inform us at the time of order so we can discuss alternative delivery options.
The driver will require customers to sign for all deliveries, so goods cannot be left if no-one is home, and you may be required to pay a re-delivery charge. For your convenience, our delivery company will normally give you a call around 1 hour before they plan to arrive with the goods. This allows you time to get home if you are out and about.
All deliveries are kerb-side only and no assistance with bring the goods into your home can be guaranteed from courier companies.
It is extremely important to check the packaging for any visual damage to the goods on arrival. If you are unfortunate enough to receive damaged, missing or the wrong goods, please make sure it is noted on the driver's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem.
Where goods are refused on delivery that are later found to be undamaged when returned and examined by us, we reserve the right to pass on any carriage charges that we incur in returning the goods to us. We advise against booking installers of your new floor until goods have been received and checked.
We will email you when your delivery has been dispatched, you should then expect the goods to be with you within 48 hours.
All deliveries, will be made by lorry or van so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restrictions, please inform us at the time of order so we can discuss alternative delivery options.
The driver will require customers to sign for all deliveries, so goods cannot be left if no-one is home, and you may be required to pay a re-delivery charge. For your convenience, our delivery company will normally give you a call around 1 hour before they plan to arrive with the goods. This allows you time to get home if you are out and about.
All deliveries are kerb-side only and no assistance with bring the goods into your home can be guaranteed from courier companies.
It is extremely important to check the packaging for any visual damage to the goods on arrival. If you are unfortunate enough to receive damaged, missing or the wrong goods, please make sure it is noted on the driver's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem.
Where goods are refused on delivery that are later found to be undamaged when returned and examined by us, we reserve the right to pass on any carriage charges that we incur in returning the goods to us. We advise against booking installers of your new floor until goods have been received and checked.